Textfrog

Cancellation

Effective Date: May 25, 2026

Textfrog (“Textfrog”, “we”, “our”, “us”) is owned and operated by Cronweb Solutions Private Limited.

This Cancellation Policy explains how cancellations, refunds, failed payments, duplicate payments, advertising pauses, ad rejections, chargebacks, and billing issues are handled for Textfrog’s paid digital services, including sponsored listings, featured placements, advertising packages, promotional visibility, and related online platform services.

This policy forms part of our Terms and Conditions.

1. Nature of Textfrog’s Paid Services

Textfrog sells digital advertising, website discovery, sponsored visibility, featured listing, directory promotion, affiliate platform, and related IT/web platform services.

Textfrog does not sell physical goods. No shipping, return shipment, physical delivery, exchange, product replacement, or return-to-origin process applies to Textfrog’s own paid services.

Textfrog also does not sell or deliver the products or services offered by third-party websites listed in the directory. If you purchase, subscribe, deposit, invest, gamble, download, or transact on a third-party website linked from Textfrog, that transaction is between you and that third-party website. Textfrog is not responsible for third-party refunds, cancellations, payouts, rewards, deposits, withdrawals, subscriptions, trials, deliveries, or chargebacks.

2. Services Covered by This Policy

This policy applies to payments made directly to Textfrog for:

  • featured listings;
  • sponsored placements;
  • homepage, category, listing-detail, or floating-banner visibility;
  • advertising packages;
  • promoted directory entries;
  • manual or approved promotional placements;
  • related digital advertising or IT/web platform services;
  • any other paid Textfrog service that refers to this policy.

This policy does not apply to:

  • payments made on external websites listed on Textfrog;
  • third-party SaaS subscriptions;
  • crypto, trading, betting, casino, earning, reward, marketplace, course, software, or affiliate purchases made outside Textfrog;
  • payments made to advertisers, listed companies, affiliates, or external platforms;
  • bank charges, card charges, currency conversion charges, or taxes imposed by third parties.

3. Advertising Package Duration

Textfrog may offer advertising packages with fixed durations, such as trial, starter, growth, pro, scale, founder, or similar plans. Package names, prices, duration, placement, and availability may change over time.

The details displayed at checkout at the time of purchase will apply to your order. Unless otherwise stated:

  • the advertising duration begins after payment is successful and the advertisement is approved/activated;
  • time spent in review due to required advertiser edits may not count as active campaign time;
  • campaign time may continue to run after activation even if the advertiser later requests content changes;
  • expired campaigns are not eligible for automatic extension unless Textfrog approves it.

4. Cancellation Before Activation

You may request cancellation before your advertisement or paid placement has been approved and activated.

If the paid service has not yet started, has not been manually reviewed, has not been displayed, and has not consumed platform resources, we may approve a full refund to the original payment method.

To request cancellation before activation, email [email protected] with:

  • your account email;
  • payment/order ID;
  • website/listing URL;
  • package name;
  • reason for cancellation.

5. Cancellation After Activation

Because Textfrog advertising is a digital visibility service, cancellation after activation is limited.

Once an advertisement, sponsored listing, featured placement, or promotional campaign has been approved, activated, displayed, scheduled, indexed, or otherwise consumed, fees are generally non-refundable.

If you request cancellation after activation, we may, at our discretion:

  • stop future display of the advertisement;
  • pause the campaign;
  • remove the sponsored label or placement;
  • issue a partial service credit for unused time;
  • issue a partial refund only where required by law or where Textfrog is clearly at fault.

No refund is guaranteed for a campaign that has already received visibility, impressions, clicks, listing benefits, review effort, moderation effort, or placement time.

6. Refund Eligibility

A refund may be considered in the following cases:

6.1 Duplicate Payment

If you were charged more than once for the same package and only one campaign was intended, we may refund the duplicate payment after verification.

6.2 Failed Payment but Amount Debited

If your bank, UPI app, card issuer, wallet, or payment provider shows a debit but Textfrog did not receive a successful payment confirmation, the amount is usually reversed by the payment system or bank. If the amount is not reversed within the expected banking timeline, contact us with proof of debit so we can check the payment status with the processor.

6.3 Advertisement Not Activated Due to Textfrog Fault

If we receive your payment but fail to activate an eligible and policy-compliant advertisement due to a confirmed technical or operational error on our side, we may provide:

  • activation of the campaign;
  • extension for the affected time;
  • service credit; or
  • refund, depending on the facts.

6.4 Advertisement Rejected Before Activation

If your advertisement is rejected before activation because it does not fit Textfrog’s platform, category, quality, or advertising standards, we may refund the payment after deducting any non-recoverable payment gateway charges, bank fees, taxes, or review costs where applicable.

6.5 Unavailable Service

If a paid placement type becomes unavailable before activation and no reasonable alternative is offered, we may refund the payment or provide a mutually acceptable service credit.

7. Non-Refundable Cases

Refunds will generally not be provided where:

  • the advertisement has already been activated or displayed;
  • the campaign period has started or expired;
  • the advertiser changes their mind after activation;
  • the advertiser expected specific traffic, ranking, leads, conversions, sales, revenue, or SEO results;
  • the advertiser submitted incorrect information;
  • the advertiser’s website becomes unavailable, blocked, hacked, suspended, redirected, expired, or changed after activation;
  • the advertiser requests removal due to third-party complaints caused by the advertiser’s website or claims;
  • the advertiser violates the Terms, Advertising Policy, or applicable law;
  • the ad is paused or removed due to prohibited, restricted, misleading, illegal, or high-risk content;
  • the payment is connected to fraud, abuse, spam, manipulation, chargeback risk, or suspicious activity;
  • the advertiser fails to provide requested verification or required edits;
  • the advertiser’s external website, product, pricing, offer, payout, reward, promotion, or third-party service does not perform as expected.

8. Policy-Violation Rejections

Textfrog may reject, pause, or cancel advertisements that involve prohibited or restricted content, including gambling, betting, casino, crypto, investment, adult, illegal, deceptive, malware, hacking, counterfeit, regulated, misleading health, get-rich-quick, or high-risk claims.

If an advertisement is rejected before activation only because of policy concerns, Textfrog may decide whether to refund, partially refund, or issue credit based on:

  • whether the advertiser disclosed the business accurately;
  • whether review resources were consumed;
  • whether payment gateway charges or taxes are recoverable;
  • whether the advertisement created legal, reputational, fraud, or payment-processing risk;
  • whether the advertiser attempted to mislead Textfrog.

If an advertisement is removed after activation due to policy violation, no refund is generally provided.

9. Campaign Edits and Replacement

If your campaign is active and you need to update the listing title, description, URL, category, image, social links, or promotional text, you may request an edit.

Textfrog may approve or reject edits. Editing requests do not pause the campaign unless Textfrog agrees in writing. If a replacement URL or product changes the nature of the advertisement, Textfrog may require a new review or reject the replacement.

A campaign cannot be transferred to a prohibited, restricted, unrelated, or materially different website without approval.

10. Pausing or Removing Campaigns

You may request that an active campaign be paused or removed. Pausing or removing an ad does not automatically create refund eligibility.

We may pause or remove campaigns:

  • for policy review;
  • due to user complaints;
  • due to payment disputes or chargebacks;
  • if the linked website becomes unsafe or unavailable;
  • if required by a payment processor, bank, regulator, court, or law enforcement authority;
  • if the campaign creates risk for Textfrog, users, advertisers, visitors, or payment partners.

Where the pause is caused by a verified Textfrog technical issue, we may provide an extension or service credit.

11. Refund Method

Approved refunds are generally sent to the original payment method used for the transaction, where supported by the payment processor.

We may not be able to refund to a different bank account, card, wallet, UPI ID, or payment method unless the original method is unavailable and the payment processor supports an alternative process.

Refund timelines depend on the payment method, issuing bank, payment gateway, card network, wallet, UPI provider, and banking system.

12. Refund Processing Time

After a refund is approved by Textfrog, processing may take time depending on the payment method and payment processor. Typical timelines may include:

  • UPI/wallet refunds: usually a few business days;
  • net banking refunds: usually several business days;
  • card refunds: often 5–10 business days or more depending on issuer and network;
  • international payments: longer depending on currency, bank, and processor.

These timelines are estimates only. Textfrog cannot control bank, card network, UPI, wallet, or payment gateway processing delays after a refund is initiated.

13. Chargebacks and Payment Disputes

If you have a billing concern, contact us first at [email protected]. Most issues can be resolved faster through direct support than through a chargeback.

If you initiate a chargeback or payment dispute:

  • your campaign may be paused or cancelled;
  • your account may be restricted;
  • affiliate commissions related to the transaction may be reversed;
  • we may provide payment records, invoices, logs, campaign activation records, screenshots, click/impression data, policy records, and communication history to the payment processor or bank;
  • you may lose eligibility for future advertising if the dispute is abusive, fraudulent, or contrary to this policy.

Chargebacks are not a substitute for normal cancellation requests.

14. Taxes, Gateway Fees, and Bank Charges

Refunds may exclude amounts that are non-recoverable, including:

  • taxes already remitted or required to be remitted;
  • payment gateway fees;
  • bank charges;
  • currency conversion charges;
  • card network fees;
  • chargeback fees;
  • processing fees;
  • any other deductions imposed by third parties.

Where applicable law requires a different result, applicable law will control.

15. Affiliate Commission Reversal

If a purchase is refunded, cancelled, charged back, reversed, found fraudulent, or determined to be ineligible, any related affiliate commission may be reversed, withheld, cancelled, deducted from future payouts, or recovered.

Affiliate payout eligibility is subject to the affiliate dashboard rules, minimum payout threshold, commission clearance period, fraud checks, and Textfrog approval.

16. No Guarantee of Results

Advertising on Textfrog does not guarantee:

  • traffic;
  • clicks;
  • leads;
  • conversions;
  • sign-ups;
  • sales;
  • income;
  • search engine ranking;
  • SEO improvement;
  • social media engagement;
  • listing claim approval;
  • third-party approval;
  • payment gateway approval;
  • user reviews or ratings.

Refunds are not provided merely because expected results were not achieved.

17. How to Request a Cancellation or Refund

To request cancellation, refund review, duplicate payment check, or failed payment support, email [email protected] with:

  • your full name or account name;
  • registered email address;
  • payment/order ID;
  • payment date;
  • amount paid;
  • selected package;
  • listing URL or advertiser website;
  • reason for request;
  • screenshot or proof of payment, if available.

We may request additional information to verify your account, payment, ownership, campaign status, or refund eligibility.

18. Review Timeline

We aim to review cancellation and refund requests within a reasonable time. Complex cases involving payment processors, chargebacks, suspicious activity, duplicate payments, bank delays, policy violations, or third-party verification may take longer.

Submitting incomplete or incorrect information may delay review.

19. Final Decision

To the fullest extent permitted by law, Textfrog reserves the right to make the final decision on cancellation, refund, credit, extension, pause, removal, and eligibility matters, based on this policy, the Terms and Conditions, the Advertising Policy, payment processor rules, applicable law, and the facts of the case.

20. Policy Updates

We may update this Cancellation Policy from time to time. Updates will be posted on Textfrog.com with a revised effective date. Continued use of Textfrog or purchase of paid services after changes become effective means you accept the updated policy.

21. Contact Us

For cancellation, refund, failed payment, duplicate payment, billing, or chargeback-related questions, contact:

Textfrog
Email: [email protected]